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COBOR is a skincare brand founded in 2002 that combines science and technology to produce high-end skincare products that help your skin look its best!

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Refund & Exchange

Items ordered on coborbeauty.com can be returned within 15 calendar days of the delivery in most cases. Some products have different policies or requirements associated with them.

– What item(s) is returnable?

You can return your item(s) within 15 calendar days of the delivery when:

• Item(s) must be in its original condition.

• Item(s) must be fully sealed and unopened in the original packaging.

• Item(s) is not damaged or altered in any way.

• Wrong or defective item(s) is delivered to you.

– How do I return?

To begin initiating a return, within 15 calendar days of delivery, you MUST reach out to our customer support team at us.service@coborbeauty.com to confirm the return. It will take 1-2 business days for us to proceed with your request. Any return without confirmation will be void.

If your return meets one of the above four conditions, we will confirm your return. We do not provide return shipping labels.

However, if the wrong or defective item(s) is delivered to you, we will be responsible for the shipping fees. In this case, we require a picture/video of the received item to prove it is defective/broken to qualify for the shipping fees. You can send all required documents to our support team at us.service@coborbeauty.com.

If you simply don’t like the item(s) and want to return it, we will not be responsible for any shipping costs.

We will provide you with the return address once your return request is confirmed.

– Are there any charges for return?

We do not provide return shipping labels. 

Only when the wrong or defective item(s) is delivered to you, we will be responsible for the shipping fees. We will send the compensation for the shipping fee via Paypal.

– How soon will I get my refund?

Once your return is received, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund by email. If your return is approved, it will take 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

– How can I get my refund?

We usually refund you or compensate you for the product costs and shipping fees via Paypal (Paypal fee included).

– Do you offer an exchange?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at us.service@coborbeauty.com. In this case, we will be responsible for the shipping fee.

– How do I cancel an order?

You can cancel your order by sending an email to us.service@coborbeauty.com requesting cancellation before it’s proceeded and shipped.

However, an order cannot be canceled once it’s been shipped.

Therefore, we sincerely request that you only make your purchase if you are sure you want the product.

COBOR

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