image

COBOR is a skincare brand founded in 2002 that combines science and technology to produce high-end skincare products that help your skin look its best!

Recent Posts
Search
 

Refund & Exchange

Items shipped from coborbeauty.com can be returned within 15 days of the delivery in most cases. Some products have different policies or requirements associated with them.

– What item(s) is returnable?

You can return your item(s) within 15 days of the delivery when:

• Item(s) must be in its original condition.

• Item(s) must be fully sealed and unopened.

• Item(s) is not damaged or altered in any way.

• Wrong or defective item(s) is delivered to you.

Our return policy applies when the wrong item is delivered, or an item is broken/defective upon delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note you will be required to provide a picture/video of the received item to prove it is defective/broken to qualify for the exchange/refund.

– How do I return?

To begin initiating a return, within 15 calendar days of delivery, you MUST reach out to our customer support team at sales@coborbeauty.com to confirm the return. Any return without the confirmation will be void.

IMPORTANT: Please contact us before making a return.

– Are there any charges for return?

We do not provide return shipping labels. 

Only when the wrong or defective item(s) is delivered to you, we will be responsible for the shipping fees.

– How soon will I get my refund?

Once your return is received, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you’re approved, it will take 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

– Do you offer an exchange?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@coborbeauty.com.

– How do I cancel an order?

You can cancel your order by sending an email to sales@coborbeauty.com requesting cancellation.

However, an order cannot be canceled once it’s been shipped.

Therefore, we sincerely request that you only make your purchase if you are sure you want the product.

COBOR

Please follow us for the latest promotions and news, and up to 10% discount on selected items.